{"id":40997,"date":"2026-07-02T10:21:52","date_gmt":"2026-07-02T08:21:52","guid":{"rendered":"https:\/\/nestvillepark.sk\/?page_id=40997"},"modified":"2026-07-02T10:34:23","modified_gmt":"2026-07-02T08:34:23","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/nestvillepark.sk\/en\/complaint-form\/","title":{"rendered":"Complaint form"},"content":{"rendered":"        <div class=\"oodz-wrapper oodz-complaint-wrapper\" id=\"oodz-complaint-wrapper\">\n\n            <div class=\"oodz-success\" id=\"oodz-complaint-success\" style=\"display:none;\" role=\"alert\" aria-live=\"polite\">\n                <div class=\"oodz-success-check\" aria-hidden=\"true\">&#10003;<\/div>\n                <h3>Complaint received<\/h3>\n                <p id=\"oodz-complaint-success-msg\"><\/p>\n            <\/div>\n\n            <form class=\"oodz-form oodz-complaint-form\" id=\"oodz-complaint-form\" novalidate enctype=\"multipart\/form-data\">\n                <input type=\"hidden\" id=\"oodz_complaint_wp_nonce\" name=\"oodz_complaint_wp_nonce\" value=\"17703df168\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/40997\" \/>\n                <div class=\"oodz-intro\">\n                    <h2 class=\"oodz-title\">Complaint form<\/h2>\n\n                                            <div class=\"oodz-seller-header\">\n                            <strong>Seller:<\/strong>\n                            BGV, s.r.o., Hniezdne 471, 06501 Hniezdne, Slovakia                                                            <br>\n                                <strong>Correspondence address:<\/strong>\n                                Hniezdne 471\r\n065 01 Hniezdne\r\nSlovensko                                                                                        <br>\n                                                                    <strong>E-mail:<\/strong>\n                                    exposhop@nestvillepark.sk                                                                                                    ,                                     <strong>Phone:<\/strong>\n                                    +421 52 42 636 35                                                                                                                        <br>\n                                <span class=\"oodz-seller-legal\">\n                                                                            <strong>Business ID:<\/strong> 36476340                                                                                                                &nbsp; <strong>Tax ID:<\/strong> 2020004360                                                                                                                &nbsp; <strong>VAT ID:<\/strong> SK2020004360                                                                    <\/span>\n                                                    <\/div>\n                    \n                    <p class=\"oodz-form-subtitle\">To be filled out by the buyer<\/p>\n                <\/div>\n\n                                <h3 class=\"oodz-section-title\">Buyer details<\/h3>\n\n                <div class=\"oodz-field\">\n                    <label for=\"oodz-c-name\">\n                        Full name or company name                        <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span>\n                    <\/label>\n                    <input type=\"text\" id=\"oodz-c-name\" name=\"customer_name\" autocomplete=\"name\"\n                           value=\"\" required>\n                <\/div>\n\n                <div class=\"oodz-row\">\n                    <div class=\"oodz-field\">\n                        <label for=\"oodz-c-phone\">\n                            Phone                            <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span>\n                        <\/label>\n                        <input type=\"tel\" id=\"oodz-c-phone\" name=\"customer_phone\" autocomplete=\"tel\"\n                               value=\"\" required>\n                    <\/div>\n                    <div class=\"oodz-field\">\n                        <label for=\"oodz-c-email\">\n                            E-mail                            <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span>\n                        <\/label>\n                        <input type=\"email\" id=\"oodz-c-email\" name=\"customer_email\" autocomplete=\"email\"\n                               value=\"\" required>\n                    <\/div>\n                <\/div>\n\n                                                <div class=\"oodz-field\">\n                    <label for=\"oodz-c-iban\">\n                        IBAN                                                <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span>\n                                            <\/label>\n                    <input type=\"text\" id=\"oodz-c-iban\" name=\"customer_iban\" autocomplete=\"off\"\n                           placeholder=\"SK00 0000 0000 0000 0000 0000\" required>\n                    <p class=\"oodz-field-help\">IBAN for a refund if the complaint is accepted.<\/p>\n                <\/div>\n                \n                                <h3 class=\"oodz-section-title\">Product details<\/h3>\n\n                \n                <div class=\"oodz-row\">\n                    <div class=\"oodz-field\">\n                        <label for=\"oodz-c-brand\">\n                            Manufacturer (brand)                            <span class=\"oodz-optional\">(optional)<\/span>\n                        <\/label>\n                        <input type=\"text\" id=\"oodz-c-brand\" name=\"product_brand\">\n                    <\/div>\n                    <div class=\"oodz-field\">\n                        <label for=\"oodz-c-model\">\n                            Product type (model)                            <span class=\"oodz-optional\">(optional)<\/span>\n                        <\/label>\n                        <input type=\"text\" id=\"oodz-c-model\" name=\"product_model\">\n                    <\/div>\n                <\/div>\n\n                                                        <div class=\"oodz-field\">\n                        <label for=\"oodz-c-order-number\">\n                            Order number                            <span class=\"oodz-optional\">(optional)<\/span>\n                        <\/label>\n                        <input type=\"text\" id=\"oodz-c-order-number\" name=\"order_number\"\n                               placeholder=\"e.g. 12345\">\n                        <p class=\"oodz-field-help\">Order number from the shop (if you have it).<\/p>\n                    <\/div>\n                \n                <div class=\"oodz-field\">\n                    <label for=\"oodz-c-serial\">\n                        Serial number                        <span class=\"oodz-optional\">(if present)<\/span>\n                    <\/label>\n                    <input type=\"text\" id=\"oodz-c-serial\" name=\"product_serial\">\n                <\/div>\n\n                <div class=\"oodz-row\">\n                    <div class=\"oodz-field\">\n                        <label for=\"oodz-c-sale-date\">\n                            Date of sale                            <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span>\n                        <\/label>\n                        <input type=\"date\" id=\"oodz-c-sale-date\" name=\"sale_date\" required>\n                    <\/div>\n                    <div class=\"oodz-field\">\n                        <label for=\"oodz-c-invoice\">\n                            Invoice \/ document number                            <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span>\n                        <\/label>\n                        <input type=\"text\" id=\"oodz-c-invoice\" name=\"invoice_number\" required>\n                    <\/div>\n                <\/div>\n\n                <div class=\"oodz-field\">\n                    <label for=\"oodz-c-defect\">\n                        Description of defect                        <span class=\"oodz-req\" aria-hidden=\"true\">*<\/span>\n                    <\/label>\n                    <textarea id=\"oodz-c-defect\" name=\"defect_description\" rows=\"5\" required\n                              placeholder=\"Describe the defect in detail \u2014 what is wrong, when it appeared, under what circumstances\u2026\"><\/textarea>\n                <\/div>\n\n                                                    <h3 class=\"oodz-section-title\">\n                        Photos of the defect                        <span class=\"oodz-optional\">(optional)<\/span>\n                    <\/h3>\n                    <div class=\"oodz-field\">\n                        <label for=\"oodz-c-photos\" class=\"oodz-photo-drop\" id=\"oodz-photo-drop\">\n                            <span class=\"oodz-photo-drop-icon\" aria-hidden=\"true\">\ud83d\udcf7<\/span>\n                            <span class=\"oodz-photo-drop-text\">\n                                Click to choose photos or drag &amp; drop here \u2014 max 5 photos, up to 5 MB each.                            <\/span>\n                            <input type=\"file\" id=\"oodz-c-photos\" name=\"photos[]\"\n                                   accept=\"image\/jpeg,image\/png,image\/webp,image\/heic\"\n                                   multiple\n                                   data-max-photos=\"5\"\n                                   data-max-size-mb=\"5\"\n                                   style=\"display:none;\">\n                        <\/label>\n                        <div class=\"oodz-photo-preview\" id=\"oodz-photo-preview\" aria-live=\"polite\"><\/div>\n                    <\/div>\n                \n                            <div class=\"oodz-field oodz-field-gdpr-info\">\n                <p style=\"font-size:13px;color:#555;margin:0;line-height:1.5;\">\n                    Your personal data is processed for the purpose of handling this complaint, on the basis of Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (legal obligation under Slovak Act 108\/2024). For details, see the privacy policy.                <\/p>\n            <\/div>\n            \n                <div class=\"oodz-error\" id=\"oodz-complaint-error\" role=\"alert\" aria-live=\"polite\" style=\"display:none;\"><\/div>\n\n                <input type=\"hidden\" id=\"oodz-c-recaptcha-token\" name=\"recaptcha_token\" value=\"\">\n\n                <button type=\"submit\" class=\"oodz-submit-btn\" id=\"oodz-complaint-submit\">\n                    <span class=\"oodz-btn-label\">Submit complaint<\/span>\n                    <span class=\"oodz-btn-spinner\" aria-hidden=\"true\" style=\"display:none;\">\n                        <span class=\"oodz-spinner\"><\/span>\n                        Sending\u2026                    <\/span>\n                <\/button>\n\n                <p class=\"oodz-footer-note\">\n                    After submission you will receive a confirmation to the e-mail you entered. The shop owner has 30 days to resolve the complaint per Act No. 108\/2024 Coll.                <\/p>\n            <\/form>\n        <\/div>\n        \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":187,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-40997","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint form - Nestville Park<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nestvillepark.sk\/en\/complaint-form\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint form - 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